Refund Policy

Last updated: April 12, 2026

At LeadsGen we want every customer to be confident in their purchase. This policy explains when refunds are available, how to request one, and how we handle credit rollbacks on failed jobs.

1. 7-day money-back guarantee

All new customers are entitled to a full refund within 7 days of their first paid subscription purchase, no questions asked. To qualify:

• You must be a first-time paid customer (the 7-day guarantee does not apply to renewals or upgrades)
• You must request the refund within 7 calendar days of the initial charge
• You must not have violated our Acceptable Use Policy

Refunds are processed to your original payment method within 5-10 business days depending on your bank. Your account will be downgraded to the Free plan after the refund.

2. Subscription renewals

Subscription renewals (monthly or annual) are non-refundable after the 7-day window. You can cancel your subscription at any time via /billing or through the Stripe Customer Portal — cancellation takes effect at the end of the current billing period, and you retain access and unused credits until then.

3. Automatic refunds on failed jobs

LeadsGen automatically refunds credits when a job fails for reasons outside your control:

• n8n workflow crashes or times out before completing
• Third-party data source (Apify, AnyMailFinder, OpenAI) is unavailable
• Our platform experiences an outage during your job
• A job exceeds its 30-minute timeout window

Any credits reserved for the job that were not successfully used are automatically returned to your balance and logged as a JOB_FAILED_REFUND entry in your credit transaction history. No action required from you.

4. Credit drops for low-quality leads

You are only charged for leads with a valid email address. Leads returned with generic emails (info@, contact@, sales@) or no email at all are saved to your workspace for free and do not consume credits. This is enforced at the database level via automatic triggers.

If you find that a lead you paid for contains invalid or outdated information, contact support within 30 days with the lead ID and we will issue a manual credit refund after verification.

5. Annual plan cancellations

If you cancel an annual plan outside the 7-day window, you can continue using the Service through the end of the current annual period. We do not issue pro-rated refunds for the remaining months of an annual plan.

Exception: if LeadsGen materially changes the plan features or pricing during your annual period in a way that disadvantages you, we will offer a pro-rated refund for the unused months.

6. Exceptions

Refunds are not available in the following cases:

• Account termination due to violation of our Terms or Acceptable Use Policy
• Requests made more than 7 days after the initial purchase (except failed-job auto-refunds)
• Chargebacks initiated without first contacting our support team
• Credits purchased as a one-time top-up (these are governed by their own terms)

7. How to request a refund

To request a refund within the 7-day guarantee window, email us at billing@leadsgen.app with:

1. The email address on your LeadsGen account
2. The date of purchase
3. The Stripe charge ID (from your email receipt)
4. (Optional) A brief reason — it helps us improve the product

We respond within 1 business day and process approved refunds within 2 business days. Funds typically appear in your account 5-10 business days later, depending on your bank.

8. Chargebacks

Please contact us before initiating a chargeback with your bank — most disputes can be resolved faster through direct communication. Chargebacks initiated without prior contact may result in account suspension while we investigate.

9. Contact

Questions about refunds or billing? Contact us at billing@leadsgen.app or through our contact page.